CIMA CLEANERS
ADVANCED TERMS
& CONDITIONS.
Definitions
"Service Provider" refers to CIMA Cleaners Pty Ltd. "Client" refers to the individual or corporate entity engaging the services of CIMA Cleaners. "Agreement" constitutes these terms, any signed quotes, and the specific Scope of Work provided.
Services encompass clinical-grade sanitation, commercial cleaning, residential deep cleaning, and specialized environmental maintenance.
Scope of Work
Only tasks explicitly listed in the written Quote or Service Level Agreement (SLA) will be performed. CIMA Cleaners reserves the right to refuse tasks that fall outside the clinical scope or pose an immediate health and safety risk to personnel.
Quotes & Pricing
All quotes are valid for thirty (30) days from the date of issuance. Prices are subject to adjustment if the site conditions differ significantly from the initial assessment or if the Client requests additions to the established Scope of Work.
Payment Terms
Payment is required within seven (7) business days of invoice issuance unless otherwise specified in a commercial SLA. We accept Electronic Funds Transfer (EFT) and major credit cards. Credit card transactions may incur a 1.5% processing fee.
Late Payments
Invoices unpaid after fourteen (14) days will incur a late fee of 5% per month, calculated daily. CIMA Cleaners reserves the right to suspend all services immediately if payments exceed twenty-one (21) days past due.
Satisfaction Policy
We stand by our clinical precision. If the Client is not satisfied with the service provided, they must notify CIMA Cleaners within twenty-four (24) hours of the service completion. We will investigate and, if found valid, rectify the specific area at no additional cost.
checklist 6.1 Resolution Hierarchy
- T1 Direct rectification within 48 hours of claim validation.
- T2 Senior supervisor inspection and remediation.
- T3 Credit application toward future clinical services.
Refund Position
CIMA Cleaners does not offer cash refunds for completed services. Our commitment is to rectification. Refunds are only considered in the event of a total failure to attend the scheduled service without prior notification from the Service Provider.
Access & Responsibilities
The Client must provide clear access to the premises at the scheduled time. This includes functioning keys, security codes, and unhindered access to water and electricity. Failure to provide access or utilities may result in a full service charge.
8.1 Key Risk Clause
CIMA Cleaners accepts no liability for loss or theft resulting from Client-provided keys being left in 'unsecured' locations (e.g., under mats or in letterboxes) at the Client’s request.
High-Risk Areas & Limitations
Cleaning of bio-hazardous materials, extreme hoarding conditions, or areas requiring specialized fall-arrest equipment must be declared during the quoting phase. CIMA Cleaners reserves the right to cease operations if undisclosed hazards are identified on-site.
Equipment & Chemical Risk
Unless otherwise agreed, CIMA Cleaners provides all clinical-grade chemicals and equipment. If the Client requests the use of their own equipment or cleaning agents, CIMA Cleaners accepts no liability for damage or ineffective results caused by said items.
Subcontractors
CIMA Cleaners reserves the right to engage certified subcontractors to perform specialized tasks (e.g., high-pressure steam cleaning or industrial window washing). All subcontractors are vetted for compliance with our clinical standards.
Cancellations & Rescheduling
Notice of cancellation or rescheduling must be provided at least forty-eight (48) hours prior to the scheduled service. Cancellations within 24-48 hours incur a 50% fee. Cancellations with less than 24 hours' notice incur the full service fee.
Lockouts & Access Denied
If our team is unable to enter the premises at the scheduled time due to Client error (forgotten keys, changed codes), a 'Lockout Fee' equivalent to 100% of the service value will be charged to cover personnel and logistical costs.
Damage Claims
Any claims for damage caused by CIMA Cleaners must be reported within 24 hours. We carry comprehensive public liability insurance. We do not accept liability for damage to items that are unstable, improperly installed, or in a state of pre-existing decay.
Limitation of Liability
To the maximum extent permitted by law, CIMA Cleaners' liability for any breach of this agreement is limited to the re-supply of the services or the cost of having the services re-supplied. We are not liable for any indirect or consequential loss.
Force Majeure
CIMA Cleaners shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemic-related lockdowns, or civil unrest.
Termination of Service
Either party may terminate a recurring service agreement by providing thirty (30) days' written notice. CIMA Cleaners may terminate immediately if the Client breaches payment terms or provides an unsafe working environment.
Agreement Acceptance
By booking a service, paying an invoice, or signing a Service Level Agreement, the Client acknowledges they have read, understood, and agreed to be bound by these Advanced Terms & Conditions.
